Support & Maintenance Plans
Effortless technology support for discerning homeowners, getting it right from the start. Our membership plans ensure performance, seamless upgrades, and a human level of care that keeps your home feeling like a sanctuary.
Bronze
$99.00 /month
Save 10% on support
- Remote support Email, text or phone. Most issues fixed remotely.
- Real people, real help Evenings and weekends when available.
- 10% off support rates
Silver
$199.00 /month
1 on-site visit every month
- Everything in Bronze
- Proactive monitoring We catch issues before they become headaches.
- Monthly on-site visit Up to one hour of hands-on help.
- 15% off support rates
Gold
$299.00 /month
1 on-site visit every month
- Everything in Silver
- Priority scheduling Usually within one business day.
- Annual tech checkup Full review, optimization and updates.
- Combine visits Two months into one 2-hour session.
- 20% off support rates
Diamond
$499.00 /month
2 on-site visits every month
- Everything in Gold
- Personal service from the owner Your service handled directly by the owner.
- Two visits a month Or one 2-hour project session.
- XTRA Care projects We coordinate your home projects.
- 30% off support rates
Compare plans
| Benefit | Bronze $99.00/month | Silver $199.00/month | Gold $299.00/month | Diamond $499.00/month |
|---|---|---|---|---|
| Remote support Email, text or phone, evenings and weekends when available | Included | Included | Included | Included |
| Discount on standard support rates | 10% | 15% | 20% | 30% |
| Proactive system monitoring We watch your system's health and fix small problems early | — | Included | Included | Included |
| Complimentary on-site visits Up to one hour each | — | 1 a month | 1 a month | 2 a month |
| Combine visits into one 2-hour session | — | — | Two months | Same month |
| Priority scheduling Front of the line, usually within one business day | — | — | Included | Fastest response |
| Annual tech checkup Full system review, optimization and critical updates | — | — | Included | Included |
| Personal service from the owner | — | — | — | Included |
| XTRA Care home project assistance We coordinate other home projects through our contractor network; contractor labor and materials billed separately | — | — | — | Included |
Remote support
Email, text or phone, evenings and weekends when available
- Bronze
- Included
- Silver
- Included
- Gold
- Included
- Diamond
- Included
Discount on standard support rates
- Bronze
- 10%
- Silver
- 15%
- Gold
- 20%
- Diamond
- 30%
Proactive system monitoring
We watch your system's health and fix small problems early
- Bronze
- —
- Silver
- Included
- Gold
- Included
- Diamond
- Included
Complimentary on-site visits
Up to one hour each
- Bronze
- —
- Silver
- 1 a month
- Gold
- 1 a month
- Diamond
- 2 a month
Combine visits into one 2-hour session
- Bronze
- —
- Silver
- —
- Gold
- Two months
- Diamond
- Same month
Priority scheduling
Front of the line, usually within one business day
- Bronze
- —
- Silver
- —
- Gold
- Included
- Diamond
- Fastest response
Annual tech checkup
Full system review, optimization and critical updates
- Bronze
- —
- Silver
- —
- Gold
- Included
- Diamond
- Included
Personal service from the owner
- Bronze
- —
- Silver
- —
- Gold
- —
- Diamond
- Included
XTRA Care home project assistance
We coordinate other home projects through our contractor network; contractor labor and materials billed separately
- Bronze
- —
- Silver
- —
- Gold
- —
- Diamond
- Included
XTRA Care
Diamond exclusiveNeed help with more than technology? We'll help coordinate other home projects through our trusted contractor network, making it easier to get things done with less hassle. Contractor services, labor, and materials are billed separately at the rates established by our trusted contractors.
Complimentary visits cover up to 1 hour of labor; extra time is billed at your plan's discounted rate and parts are charged separately. Unused visits don't roll over.