Support & Maintenance Plans
Effortless technology support for discerning homeowners, getting it right from the start. Our membership plans ensure performance, seamless upgrades, and a human level of care that keeps your home feeling like a sanctuary.
Essential
$49.00 /month
Discounted Support Rates
Effortless remote support for a household that just needs the basics covered.
- Remote Support: reach us anytime by email or text — we resolve over 60% of client issues remotely within 30 minutes
- Evening and weekend responses when you need a real person
- Discounted support rates
Enhanced
$99.00 /month
1 Complimentary On-Site Visit a month
Proactive monitoring plus a live technician on the phone whenever you need one.
1 complimentary on-site visit a month
- Remote Support plus Phone: skip the text and get a live technician on the phone
- Proactive Monitoring: we monitor your system's health and troubleshoot before you notice
- Discounted support rate applies after one hour of complimentary on-site support
Priority VIP
$169.00 /month
2 Complimentary On-Site Visits a month
Our fastest response and the most comprehensive coverage for your home.
2 complimentary on-site visits a month
- Priority Service Guarantee: on-site within 24 business hours
- Complimentary Annual Checkup: full system review, optimization and critical device updates
- All features included + XTRA CARE
XTRA Care
Priority VIP exclusiveLooking out for your home goes beyond our direct services. If you need a repair or other home upgrades, we will happily coordinate the work through our vetted network of contractors with zero extra fees. You pay the provider directly, guaranteeing a straightforward process built on trust.
Complimentary visits cover labor only; parts are charged separately.