Privacy Policy

Information we collect

• Contact details: your name, email address and phone number.
• Addresses: your service address and the billing address you enter with your card.
• Plan and payment history: your plan, renewals, plan changes, and the payments we've charged or attempted.
• Card details: your card is entered on and stored by our payment provider, CoastalPay. We never see or store your full card number or security code; we keep only the card's last four digits and expiry date so you can tell which card is on file.
• Technical data: like any website, our servers log basic request information such as IP addresses, for security and troubleshooting.

How we use it

• To set up your plan, charge for it, and renew it.
• To schedule and carry out visits at your service address.
• To email you sign-in links, receipts, renewal and payment notices, and other messages about your plan.
• To provide support, prevent fraud, and meet legal and tax obligations.

Who we share it with

We do not sell or rent your personal information, and we don't share it for advertising. We share it only with service providers that help us run the store, for that purpose:

• CoastalPay, which processes and stores card payments.
• Resend, which delivers our emails.
• Our hosting provider, which runs the servers and database this store uses.

We may also disclose information when the law requires it, or to protect our rights, our customers, or the public.

Cookies

We use one cookie, to keep you signed in and to protect forms on the site. It's needed for the store to work. We don't use analytics, advertising or tracking cookies.

How long we keep it

We keep your account information while you have an account with us. Payment and billing records are kept for as long as tax and accounting rules require, even after your plan ends. When we no longer need information, we delete it.

Your choices and rights

You can update your contact details and service address from your account page at any time. You can also ask us to give you a copy of the personal information we hold about you, correct it, or delete it. We'll keep only what we're legally required to.

If you live in California, the California Consumer Privacy Act gives you these rights, plus the right to know what we collect and how we use it (this policy), and the right not to be discriminated against for using them. To make a request, email contact@plugnplaytv.com. We'll verify your request by confirming it from the email address on your account.

Security

We protect your information with encrypted connections (HTTPS), access controls, and by keeping card details with our payment provider rather than on our own servers. No system is perfectly secure, but we work to keep your information safe.

Children

This store is for adults. We don't knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. We'll post the new version here with a new date, and email you about significant changes.

Contact us

Questions about your privacy? Call 1-619-302-4637 or email contact@plugnplaytv.com. See also our Terms of Service.