Terms of Service

The service

A plan gives you ongoing support and maintenance for your smart home or business technology in our San Diego County service area, including the visits and features listed on the plan you choose. What each plan includes is described on its page in this store at the time you subscribe.

Your account

You sign in with a link we email you, so keep access to your email account secure. You agree to give us accurate contact details and a service address we can reach, and to keep them up to date from your account page.

Billing and automatic renewal

When you subscribe, we charge your card for the first billing period (monthly or yearly, as shown on the plan). Your plan then renews automatically at the start of each new period, and we charge the same card your plan's price, until you cancel.

• Upgrades take effect right away. We charge a prorated amount for the rest of the current period, and the new price applies from your next renewal.
• Downgrades and other plan changes take effect at your next renewal.
• Price changes: your price stays what you subscribed at. If we ever need to change it, we'll email you first, and the new price applies only from a renewal after that notice. You can cancel before then.
• Prices are in US dollars. Card payments are processed by our payment provider, CoastalPay.

Failed payments

If a renewal payment fails, your plan becomes past due and we'll email you. You can update your card from your account page, and we'll retry the missed payment on the new card. If the payment isn't made within 14 days after the unpaid period ends, your plan is canceled.

Cancellation and refunds

You can cancel at any time from your account page. Cancellation takes effect at the end of your current billing period: you keep your plan's benefits until then, and you won't be charged again.

Payments are non-refundable, and we don't give refunds or credits for a partly used period, except where the law requires it. If you think you were charged in error, contact us and we'll make it right. See our Refund Policy.

Visits and access

We schedule visits with you in advance. Please make sure someone is available to give us access to the service address at the agreed time, and let us know as early as you can if you need to reschedule. Hardware, parts and work outside your plan are quoted and billed separately.

Third-party products and services

We support devices, apps and services made by other companies. We aren't responsible for their availability, outages, or changes to how they work, and their own warranties and terms apply to them.

Limitation of liability

We provide the service with reasonable care and skill. To the extent the law allows, we're not liable for indirect, incidental or consequential losses (such as lost data or lost profits), and our total liability for any claim related to the service is limited to the amount you paid us for your plan in the 12 months before the claim. Nothing in these terms limits rights you have under California law that can't be waived.

Ending the service

We may suspend or cancel a plan if payment isn't made, if these terms are seriously breached, or if we stop offering the service in your area. If we cancel for a reason that isn't your fault, we'll refund the unused part of your current period.

Governing law

These terms are governed by the laws of the State of California. Any dispute will be handled by the courts of San Diego County, California.

Changes to these terms

We may update these terms from time to time. We'll post the new version here with a new date, and email you about significant changes before they apply. If you keep your plan after a change takes effect, you accept the updated terms.

Contact us

Questions about these terms? Call 1-619-302-4637 or email contact@plugnplaytv.com. Our Privacy Policy explains how we handle your information.